The workplace is often a reflection of society at large. Unfortunately, it is not uncommon to see a variety of behaviors that demonstrate a lack of respect and civility, both inside and outside the workplace.
Numerous studies and polls indicate that incivility is a serious problem that is getting worse. A study by Georgetown University and the Thunderbird School of Global Management found 50% of employees say they experience workplace incivility at least once a week. These and other findings clearly illustrate that disrespectful behaviors in the workplace can negatively impact any organization.
Fortunately, when employees develop an awareness of respectful behaviors and necessary workplace civility skills, they can serve as role models for their co-workers, and respectful behaviors will spread in the workplace and beyond. The following are basic tips to assist you in increasing your level of workplace civility:
Before you act, always consider the impact of your words and actions on others.
Strive to create an inclusive work environment.
Recognizing and respecting individual differences and qualities can help your organization realize its full potential.
Closely self-monitor the level of respect you display in all areas of your communication, including verbal, body language and listening.
Understand your triggers or “hot buttons.” Knowing what makes you angry and frustrated lets you manage your reactions and respond more appropriately.
Take responsibility for your actions and practice self-restraint and anger management skills in responding to potential conflicts. If you know you have a problem with anger management, get help. Your EAP can assist you.
Adopt a calm, positive and solution-driven approach to resolving all conflicts.
Always rely on facts rather than assumptions.
Gather relevant facts, especially before making assumptions that can damage relationships. Do not participate in gossip or spread rumors.
When making a decision, always consider the needs of others. Doing so will help you avoid the perception that you view yourself as the “center of the universe.”
Don’t overreact. Try to view each challenging situation from a broader (big picture) and more realistic perspective by considering what it means in the overall scheme of things.
Act in a manner whereby you respect yourself, demonstrate respect for others and take advantage of every opportunity to promote civility and respect in your workplace.
Employees who follow these tips can become bridge-builders – role models for civility and respect – both within and outside the workplace.
